Cancellation & Refund Policy

1. What this policy covers

This policy applies to every fee paid to us for our services, whether paid online through our payment partners (Razorpay or PayU) or by any other method. This includes our counselling and admissions packages, MAAP (our Master in Management in Europe package) and the psychometric test.

2. Fees are non-refundable

Once paid, fees for our packages and services are non-refundable, except in the cases set out in sections 6 and 7 below. Our work on your profile, university shortlist and applications begins as soon as you enrol, and fees are charged for the service, not for any particular outcome.

3. Admission decisions and outcomes

Every university makes its own admission decision. Not receiving an offer, a visa being refused, a change in your plans or a delay in your own documents, test scores or recommendations is not a ground for a refund.

4. Cancelling your enrolment

You may cancel your enrolment at any time by contacting us in writing through our Contact page. We will stop work on your file from the date we receive your request. Fees already paid are not refunded on cancellation.

5. Fees paid to others

University application fees, IELTS and other test fees, visa fees, courier charges and any other amounts paid to universities, test bodies, embassies or other third parties are paid directly to them and are not part of our fee. Their refund rules apply, and we cannot refund these amounts.

6. Failed, duplicate or excess payments

If money is debited from your account but the payment fails, or you are charged twice or more than the stated fee, the amount that should not have been charged is refunded in full to the original payment method.

• A payment that fails after money has been debited is usually reversed automatically by your bank or our payment partner within 5 to 7 working days.
• For a duplicate or excess charge, we start the refund within 7 working days of you telling us, or of us noticing it. Your bank may then take a further 5 to 7 working days to credit it to your account.

7. If we cannot provide the service

If we decline your enrolment after you have paid, or we are unable to provide the service you paid for, we refund the fee in full to the original payment method. We start the refund within 7 working days of telling you.

8. How to ask about a refund

Contact us through our Contact page or call us on +91 98112 99799, with the student's name, the date and amount of the payment, and the payment reference shown on your confirmation email. We reply within 2 working days.